How the Sign-Up Works
When you sign up for UserLens, what you can access depends on two things:
- Whether you use a work email or personal email
- Whether you're the first person from your company to sign up
Sign-up scenarios
🏢 Work email (First one from your company)
You sign in with your work email (e.g., you@company.com)
│
▼
┌───────────────────────────────────┐
│ ✓ Organization created for │
│ your company │
│ ✓ You are the Owner │
│ ✓ Default team "General" created │
│ ✓ Full access - ready to go! │
└───────────────────────────────────┘
│
▼
📋 Next: Invite your colleagues
You can:
- Create teams and projects
- Invite colleagues to join
- Manage organization settings
👤 Work email (Colleague already signed up)
You sign in with your work email (e.g., you@company.com)
│
▼
┌───────────────────────────────────┐
│ ✓ Joined your company's │
│ organization │
│ ⚠ No team access yet │
│ ⚠ Can't see any projects │
└───────────────────────────────────┘
│
▼
📧 Ask a colleague to invite you
to their team
Why can't I see anything? Projects belong to teams. You need a team invitation to see projects.
What to do:
- Ask a colleague who uses UserLens
- They go to Team Settings → Members → Invite
- You'll get an email with a link to join
📧 Personal email
You sign in with a personal email (e.g., you@gmail.com)
│
▼
┌───────────────────────────────────┐
│ ✓ Your own organization created │
│ ✓ You are the Owner │
│ ✓ Default team "General" created │
│ ✓ Full access - ready to go! │
└───────────────────────────────────┘
│
▼
📋 Invite others to collaborate
Important: ALL personal email accounts get their own separate, isolated organization—this includes:
- @gmail.com
- @outlook.com
- @hotmail.com
- @live.com
- @yahoo.com
- Any other personal email
Even two people with @outlook.com addresses are in different organizations and cannot see each other's projects until one invites the other to a team.
Personal email users: How to collaborate
If you and a colleague both signed up with personal emails (even the same provider like @outlook.com), you're in separate organizations by default.
┌──────────────────────────┐ ┌──────────────────────────┐
│ alice@outlook.com │ │ bob@outlook.com │
│ │ │ │
│ Alice's Organization │ │ Bob's Organization │
│ └─ Team: General │ │ └─ Team: General │
│ └─ Alice (Owner) │ │ └─ Bob (Owner) │
│ │ │ │
│ ❌ Can't see Bob's work │ │ ❌ Can't see Alice's │
└──────────────────────────┘ └──────────────────────────┘
To collaborate: One person invites the other to their team.
Alice invites Bob → Bob joins Alice's team
│
▼
┌──────────────────────────┐ ┌──────────────────────────┐
│ Alice's Organization │ │ Bob's Organization │
│ │ │ (still exists) │
│ Team: General │ │ │
│ ├─ Alice (Owner) │ │ Team: General │
│ └─ Bob (Member) ◄─────┼──────┼─ Bob (Owner) │
│ │ │ │
│ ✅ Both can collaborate │ │ Bob's own stuff here │
└──────────────────────────┘ └──────────────────────────┘
Bob now belongs to two organizations and can switch between them.
How team invitations work
┌─────────────────┐
│ Team Lead │
│ sends invite │
└────────┬────────┘
│
▼
┌─────────────────┐
│ You receive │
│ email with │
│ invitation │
└────────┬────────┘
│
▼
┌─────────────────┐
│ Click link │
│ & sign in │
└────────┬────────┘
│
▼
┌─────────────────┐
│ Click "Accept │
│ Invitation" │
└────────┬────────┘
│
▼
┌─────────────────┐
│ ✓ You're in! │
│ Access team │
│ & projects │
└─────────────────┘
What can I do?
| Situation | Create Projects | See Projects | Invite Others |
|---|---|---|---|
| First from company | ✅ Yes | ✅ Yes | ✅ Yes |
| Colleague (no team yet) | ❌ No | ❌ No | ❌ No |
| Colleague (in a team) | ✅ Yes | ✅ Yes | Only if Team Lead |
| Personal email | ✅ Yes | ✅ Yes | ✅ Yes |
Common questions
"I just signed up but I can't see any projects!"
Your colleagues are probably in a team you haven't joined yet.
Solution: Ask a colleague to invite you:
- They go to Teams → select their team
- Click Settings → Members
- Click Invite Member and enter your email
- Check your email for the invitation link
"My colleague and I both signed up but we can't see each other's projects"
This happens when:
- You're both in the organization but in different teams, OR
- You both used personal emails (each person gets a separate organization)
Solution:
- If same company (work emails): Join the same team via invitation
- If personal emails: One person invites the other to their team
"We both use @outlook.com (or @gmail.com) - why can't we see each other's work?"
Personal email accounts are always isolated, regardless of the email provider. Even if you both use @outlook.com, you're in completely separate organizations.
Solution: One person invites the other:
- Go to your team's Settings → Members
- Click Invite Member
- Enter their email
- They accept, and now you can collaborate!
"Can I collaborate with someone from another company?"
Yes! Invite them to your team:
- Go to your team's Settings → Members
- Click Invite Member
- Enter their email (any email works)
- They'll join your team when they accept
Note: They remain in their own organization but gain access to your team.
Visual summary
┌─────────────────────────────────────────────────────────────────┐
│ YOUR COMPANY │
│ ┌───────────────────────────────────────────────────────────┐ │
│ │ ORGANIZATION │ │
│ │ │ │
│ │ ┌─────────────┐ ┌─────────────┐ ┌─────────────┐ │ │
│ │ │ TEAM A │ │ TEAM B │ │ TEAM C │ │ │
│ │ │ │ │ │ │ │ │ │
│ │ │ Projects │ │ Projects │ │ Projects │ │ │
│ │ │ Members │ │ Members │ │ Members │ │ │
│ │ └─────────────┘ └─────────────┘ └─────────────┘ │ │
│ │ │ │
│ │ 👤 You can only see projects in teams you belong to │ │
│ └───────────────────────────────────────────────────────────┘ │
└─────────────────────────────────────────────────────────────────┘
Need help?
- Can't sign in? Make sure you're using a Microsoft account (work, school, or personal)
- Can't see projects? Ask a team member to invite you
- Other issues? Contact support@userlens.app