What is UserLens Insights?
UserLens Insights is an all-in-one user research platform built for internal product, UX, and documentation teams. It enables teams to plan, run, analyze, and synthesize usability research in one centralized workspace—making continuous user research practical and scalable.
Unlike fragmented tools that require multiple subscriptions and complex integrations, UserLens Insights integrates project management, participant tracking, hypothesis validation, task design, pattern recognition—without the enterprise price tag or hidden per-session fees.
Core Capabilities
- Project dashboard with status-based organization and quick metrics
- Participant tracking with anonymous ID assignment and session management
- Hypothesis-driven research with validation status tracking
- Task creation with multi-step scenarios and custom questions
- Affinity mapping for pattern recognition and insight clustering
- NPS and SUS metrics with trend analysis across projects
The Problem We Solve
Today's UX research landscape is fragmented. Teams typically juggle 5-7 different tools:
- Participant databases (spreadsheets, Airtable)
- Task management (Notion, Confluence)
- Recording platforms (Zoom, Loom)
- Synthesis tools (Miro, FigJam)
- Repositories (Dovetail, Notion)
- Analytics dashboards (custom-built)
- Survey tools (Qualtrics, Typeform)
Choose Your Path
Find the right starting point for your journey with UserLens